Delivery and Returns

We want your toys to arrive quickly and safely. And if something isn't right, we'll make it easy to fix.

Delivery

Processing time

Orders are packed and shipped within 1–2 business days (Monday to Friday, excluding public holidays). Orders placed on weekends or holidays are processed on the next business day.

Delivery times

Standard delivery: 3–7 business days after your order ships.
Express delivery: 1–3 business days after your order ships, where available.

Delivery times are estimates and can be affected by carrier delays, bad weather or busy holiday periods.

Shipping costs

Shipping costs depend on your location and the delivery option you choose. You'll see the exact cost at checkout before you pay.

Order tracking

As soon as your order ships, we'll email you a tracking link so you can follow your parcel.

Where we deliver

We currently ship within the United States. If you'd like to order from somewhere else, please contact us and we'll see what we can do.

Wrong address or missed delivery

Please check your shipping address carefully at checkout. If you spot a mistake, contact us as soon as possible and we'll try to update it before your order ships. If a parcel is returned to us because of an incorrect address or a missed delivery, we can re-send it once you've paid the extra shipping cost.

Returns

Our 30-day return policy

Changed your mind? You can return most items within 30 days of delivery for a refund, as long as the toy is:

Unused and in the same condition you received it, and
In its original, undamaged packaging with all parts and tags included.

How to start a return

Send us a message through our contact page or call +1 (872) 232-4032. Include your order number and the item you'd like to return.
We'll reply with the return address and instructions. Please don't send items back without contacting us first.
Pack the item securely and send it back. We recommend a tracked shipping service, as we can't be responsible for returns lost in transit.

Return shipping costs

Return shipping is paid by the customer, unless the item arrived damaged, faulty, or wasn't what you ordered.

Items we can't accept for return

Toys that have been opened or used where hygiene matters, such as teethers, bath toys and mouth-held items
Items marked as final sale
Gift cards
Items returned more than 30 days after delivery

Damaged, faulty or wrong items

We're so sorry if something arrives damaged or isn't what you ordered. Please contact us within 7 days of delivery with your order number and a photo of the item and packaging. We'll send a free replacement or a full refund, including shipping costs.

Exchanges

The quickest way to get a different item is to return the one you have for a refund and place a new order.

Refunds

Once your return arrives and we've checked it, we'll email you to let you know. Approved refunds go back to your original payment method within 5–10 business days. Your bank or card provider may take a few extra days to show the refund. Original shipping costs are not refunded, unless the item was damaged, faulty or incorrect.